Effective date: September 21, 2026
Shipping Area
Mosabelle currently ships only to addresses within the United States. We do not offer international shipping at this time.
Shipping Cost
Standard shipping costs $8.99 per order. The applicable shipping charge will be displayed during checkout before payment.
Processing and Delivery Time
Orders generally arrive within 8–14 business days after processing. Business days do not include weekends or federal holidays.
Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, high order volumes, address problems, and other circumstances outside our control may affect delivery.
Order Processing
After you place an order, you will receive an order-confirmation email. Once the order has been processed or shipped, it may not be possible to cancel it or change its delivery address.
Some Mosabelle products are shipped directly by our suppliers or fulfillment partners. Items from the same order may arrive separately and may have different tracking numbers.
Tracking Information
When tracking information is available, it will be sent to the email address used during checkout. Tracking updates may take up to 48 hours to appear after a shipping label is created.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact support@mosabelle.com immediately if you notice an address error. We cannot guarantee that an address can be changed after processing begins.
Mosabelle is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be resent.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
• Check around the delivery location.
• Ask household members or neighbors whether they accepted it.
• Allow one additional business day because carriers sometimes mark packages as delivered early.
• Contact the shipping carrier using the tracking number.
If the package is still missing, email support@mosabelle.com with your order number and tracking information.
Damaged or Incorrect Orders
Inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact support@mosabelle.com within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
Returned Packages
If a package is returned because of an incorrect address, refusal, or failure to collect it, the customer may be responsible for any additional shipping charges. Original shipping costs are generally non-refundable.
Contact Us
For shipping questions, contact:
Mosabelle
Email: support@mosabelle.com
Website: https://mosabelle.com