Effective date: September 21, 2026
We want you to be satisfied with your Mosabelle purchase. Please review this policy before requesting a return.
Return Eligibility
You may request a return within 14 days after your order is marked delivered.
To qualify for a return, the item must be:
• Unused, unworn, and in its original condition.
• Returned with its original packaging, tags, and accessories.
• Accompanied by your order number or proof of purchase.
Do not send an item back without contacting us first. Returns sent without authorization may not be accepted.
Non-Returnable Items
We cannot accept returns for:
• Earrings or other pierced jewelry that has been opened or worn, for hygiene reasons, unless defective.
• Personalized, engraved, or custom-made products.
• Gift cards.
• Final-sale or clearance products.
• Items damaged through misuse, improper care, or normal wear.
• Products returned without their original packaging or missing parts.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@mosabelle.com within 7 days of delivery.
Include:
• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging.
If the claim is approved, we may provide a replacement, store credit, or refund. Mosabelle will cover approved return costs for defective, damaged, or incorrect items.
Starting a Return
To request a return, email support@mosabelle.com before shipping the product.
If your return is approved, we will provide return instructions and the correct return address. Because some orders are fulfilled by shipping partners, the return address may be different from the address shown on the original package.
Customers are responsible for return-shipping costs for non-defective products. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
We recommend using a trackable shipping service. Mosabelle is not responsible for unauthorized returns or packages lost during return shipping.
Refunds
We will inspect the returned item and notify you whether the refund is approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund.
Shipping charges are normally non-refundable. If an approved return causes the order to no longer qualify for a promotion or discount, the refund may be adjusted accordingly.
Exchanges
We do not offer direct exchanges. If you want a different item, request a return for the eligible product and place a new order.
Order Cancellations
Contact support@mosabelle.com immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been sent to a supplier or fulfillment partner.
Late or Missing Orders
Standard delivery is estimated at 8–14 business days after processing. Carrier delays, weather, holidays, address problems, and other circumstances outside our control may affect delivery.
If tracking shows an order as delivered but you cannot locate it, check with household members, neighbors, and the shipping carrier before contacting us.
Contact Us
For questions about returns or refunds, contact:
Mosabelle
Email: support@mosabelle.com
Website: https://mosabelle.com